issue-triage
Classify incoming customer issues by severity, assign SLA response timelines, determine the right owner, and produce a structured issue record — without requiring a ticketing system.
Inputs
- issue_description — Customer's description of the problem or complaint
- client — Client or account name
- profile — Company or client profile — sector and operating context.
- issue_description — Full description of the reported issue
- severity — Pre-classified severity (Critical/Major/Minor/Low), or leave blank to classify first
- issues — List of issues — one per line or as a numbered list
How you ask
- customer issue
- new complaint
- service failure
- first contact
- triage this ticket.
Outputs
- Ranked table of all issues with severity, SLA, and routing
- Severity level, SLA target, assigned owner, and routing rationale
- issue-note (markdown)
Levelbeginner
Inputconversation
Outputdocument
Setup[none]
Roles[Operations Manager]