Issue-to-Resolution

Issue resolved, customer retained, and lesson captured for prevention

A customer complained. You fixed it. It will happen again.

Inputs

  • 🏢 Customer name and client_id
  • 📋 Issue description (what happened, when, impact)
  • 📋 Severity assessment (critical / major / minor)
  • 📋 Any prior communication about the issue
  • 📦 Desired outcome from customer's perspective

What BOB Does

  1. escalation-routing → assess severity, classify issue, determine routing and urgency
  2. Acknowledge issue to customer within SLA window — confirm receipt and expected timeline
  3. Implement fix or workaround — resolve the immediate problem
  4. Confirm resolution with customer — verify satisfaction, document what was done
  5. client-health-tracker → update health score, flag if at-risk, log recovery action

Outputs

  • 📋 Severity Decision.md
  • 📄 RCA Document.md
  • 📋 Resolution Record.md
  • 📊 Health Score.md
  • 📋 Lessons Log.md
Time Savings ~Hours to days depending on severity manual → automated with agent assistance
Try It "Customer reports a problem, complaint, or service failure"
Compounding Each run refines templates and context — 2 automated steps improve with accumulated data

Issue resolved, customer retained, and lesson captured for prevention

This is an automated business workflow inside ThirdBrain BOB — the Business Operating Brain.